Orders & Returns Can I modify my order after placing it? Once an order is placed, it can only be modified within a limited time frame. Please contact our customer service immediately if you need to make changes. How do I place an order? You can place an order by selecting your desired items, adding them to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your purchase. How can I track my order? After your order is dispatched, you will receive a shipping confirmation email with a tracking number. Use this number to track your order's progress. What is your return policy? We accept returns within 30 days of purchase, provided the items are in their original condition. For full details, please refer to our Returns & Exchanges policy. How do I return an item? To return an item, contact our customer service for a return authorization, then ship the item back to us. The customer is responsible for return shipping costs. When will I receive my refund? Refunds are processed within 7-10 business days upon receipt of the returned item and will be credited to the original payment method. Payment What payment methods do you accept? We accept various payment methods including credit cards, debit cards, PayPal, Klarna, Revolut and many other digital wallets. Is it safe to use my credit card? Absolutely. We prioritize your security and privacy. Our website is equipped with SSL (Secure Socket Layer) technology to encrypt and protect the data you send us over the internet. This ensures that your credit card information is kept secure and confidential at all times. Additionally, we regularly update our systems to comply with the latest security standards. Can I split my payment? Currently, we do not support splitting payments between different methods for a single transaction. However, you can use store credit or a gift card in combination with a credit card or PayPal for your purchase. Will I be charged sales tax? Sales tax on your order depends on the shipping address and the specific tax laws of that location. During the checkout process, the applicable sales tax will be calculated and displayed before you confirm your order. What currency will I be charged in? Transactions are processed in the currency displayed on our website. If you're shopping from a different country, your bank or credit card company may apply a currency conversion rate or fees according to their policies. How do I use a promo code? If you have a promo code, you can apply it to your order at checkout. Simply enter the code in the 'Promo Code' field and click 'Apply'. The discount will be deducted from your order total if the code is valid. Please note that some promo codes may have specific terms and conditions, such as a minimum purchase requirement or exclusions on certain products. Shipping How do I place an order? Placing an order is simple and straightforward. After you've selected your items, add them to your cart and proceed to checkout. During checkout, you'll provide your shipping address, choose a shipping method, and enter your payment information. Once you review and submit your order, we'll send you a confirmation email with your order details. Can I modify my order? We understand that you may need to make changes to your order after placing it. We offer a brief window where changes can be made. Please contact our customer service team as soon as possible to request any modifications. However, once your order has entered the shipping process, we cannot guarantee changes can be made. How can I track my order? You'll receive a shipment confirmation email with a tracking number once your order is on its way. This number allows you to track the progress of your shipment on the carrier’s website. Please note that it may take up to 24 hours for tracking information to become available. How do I return an item? To initiate a return, contact our customer service for a return authorization. Once authorized, send the item back to our return address. Please note that return shipping costs are typically the responsibility of the customer, unless the return is due to a defect or error on our part. When will I receive my refund? After we receive and process your returned item, refunds are typically issued within 7-10 business days. The refunded amount will be credited back to your original method of payment. Please note that the processing time for the refund to appear in your account may vary depending on your bank or credit card issuer.
